Privacy Policy

Below we set out the personal details Cairns Concrete Driveways gathers when you browse this site or contact us, the purposes we put them to, and the say you have over how they are handled.

1. What We Collect

If you send us an enquiry, we hold the details you choose to share, such as:

• Your name
• Email address
• Phone number
• Information about the job (for example the kind of concrete work, its size and where it is)
• Anything else you decide to tell us

A small amount of technical data also reaches us without you entering it:

• IP address
• Which browser you use
• The pages you look at on this site

2. What We Use It For

We only request what is needed to price and complete a job, and we leave out any question that does not serve that purpose. Your details help us:

• Reply to enquiries and prepare quotes
• Keep in touch with you about your job
• Make our service and this website better
• Keep our own business records

In practice that means answering your message, putting together and sending a quote, booking a site inspection, completing the work you approve, issuing invoices and keeping a record of finished jobs.

3. Lawful Grounds for Processing (GDPR)

If the General Data Protection Regulation covers your information, we handle it on one of these grounds: consent when you send an enquiry, a contract when we quote or do work for you, or our legitimate interest in keeping normal business records.

• Consent, given when you send us a form
• Carrying out a contract, so we can deliver the work you asked for
• Legitimate business interests, so we can improve what we offer

4. Keeping Your Information Safe

While no system can be made perfectly secure and we cannot promise total protection, we take sensible measures to guard your details against:

• Access by anyone not authorised
• Loss or misuse
• Being disclosed or changed

Enquiry forms on this website send your details over an encrypted connection, and they are kept in systems with restricted access. Only staff who need them for their work can see them.

5. Who We Share It With

Your information is never sold, and it is not handed to other businesses to market to you. We pass details on only when we need to, namely to:

• Service providers we rely on (for example email hosting or customer management software)
• Government or legal bodies, where the law requires it

Those providers run our website, email and enquiry tools for us. Anyone who handles your details on our behalf must keep them protected and may use them only for the task we gave them.

6. How Long We Keep It

We hold on to your information only for as long as it is needed to:

• Deal with your enquiry
• Complete the work we provide
• Meet our legal obligations

Enquiry and job records are retained while the work needs them, for our business files, and to satisfy legal or tax requirements. Once they are no longer required, we delete them or remove anything that identifies you.

7. Your Choices and Rights

At any time you may find out what we hold about you, have errors fixed, have your details erased where we have no obligation to keep them, and stop us contacting you in future.

• See the personal data we hold
• Have incorrect data corrected
• Have your data deleted
• Object to how it is processed
• Withdraw your consent whenever you like

Use the contact details at the end of this page to make any of these requests, and we will reply as quickly as we reasonably can.

8. Cookies

Cookies help this website run smoothly and give us a broad picture of how people use it. You can block or clear them in most browser settings, although some features may then work differently. The main content will still be available.

9. Links to Other Websites

Some pages point to sites run by others. When you click through, that site's own privacy policy applies, and how it treats your information is outside our control.

10. Changes to This Policy

This policy may be revised now and then, for example when our systems or legal duties change. Whatever version appears on this page is the one in force.

11. Getting in Touch

We are always happy to answer questions on this policy or on any personal details we keep.

Please call us on (07) 4043 7499 and we will help.